Returns Policy

We accept returns/exchanges within 14 days from after the reception of your order only in case the item(s) are damaged by the manufacturer or the printing supplier. Unfortunately, we are not able to offer free returns, the customer will be responsible for the shipping cost for the exchange and / or return.

Before closing the return package, please include a piece of paper with your order number, your contact information (email and phone number) and your name inside the parcel, so we can identify it. 

The term for the refund / exchange can range between 3 and 12 working days from when we receive your return. As soon as we verify the status of the returned items, we will send you an email to inform you. Remember that the refund will be made in the same payment method used in the purchase.

Returns must be sent in the same state in which they are received. Inside the original packaging and the order number. If the garments are received in poor condition, the refund will not be made. 

Once the quality control has been passed, we will process the refund / exchange of the returned garment.

If you receive an erroneous order or a defective product, we ask that you contact us immediately, within 24 hours, at the following email address, indicating the error or defect, together with your personal data: streetwear@summurai.com.